Return Policy

Returns & Refunds:

At CANVIVA, we stand behind our products 100% and we work hard to ensure that our quality is second to none. We’re so convinced our products will make a difference you can actually feel,* that if any of our products don’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will give you the opportunity to exchange for another product or receive a full refund.

Send us an email so we can look for your return before mailing/shipping your unused portion of product to:

CANVIVA
9809 Hamilton Road
Eden Prairie MN 55344

Once your return is received and inspected, we will send you a notification email. The refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 5 business days.

If you purchased our product through a retailer, please go to the original purchase location for any return or exchange.

*Note on Efficacy: Everyone’s experience with CBD is a little different and there’s no one guaranteed or standard solution. Some people find a very small amount of CBD to be what they need while others take much more; CBD is a very personalized supplement and may not be effective for some individual’s specific goals. In addition, the advice and claims we can make are limited by restrictions placed on dietary supplements by the FDA—please consider reading scholarly articles on the efficacy of CBD for your circumstances. It’s also important to understand that there’s no mental or physical high when using CBD.

Late or Missing Refunds:

If you haven’t received a refund after 11 business days, please check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges:

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email before sending your item to:

CANVIVA
9809 Hamilton Road
Eden Prairie MN 55344